Commissions, returns & refunds policy

Commissions

I. General

By ordering a commission from me (Nopaulito) you (the client) agree to these terms.

I reserve right to not accept a commission order without any reason or explanation.

I have right to alter my terms of service at any time. New rules will not apply retroactively and won’t influence orders started on older terms.

II. Terms

1. Purchasing art from me grants you PERSONAL USE of your single digital copy, which means you cannot in any way use the art to gain a profit. Personal use encompasses, but is not limited to: The posting of art on personal social media, cropping for icons and/or graphics. Please discuss with me if you wish to use your art for other PERSONAL uses that do not fall under these categories.

1a. Commercial usage is available for purchase at +50% the commission price. Commercial use encompasses, but is not limited to: Selling copies (digital or printed), using the artwork in marketing materials and advertisements, usage on live streaming (i.e. Twitch), etc.

2. Commissions are completed on a first come, first serve basis. To begin the commission process, send an application for a commission. If accepted, further communication between myself and the client will occur to get details of the design cleared and pricing agreed upon. Upon reception of a 50% deposit, I will begin to sketch out the design. A commission request will not be worked on the deposit is received. This deposit is non-refundable.

3. All payments must be made via Paypal, Venmo, or Cashapp to the account provided. Prices are in US Dollars.

4. Work in progress shots are optional and provided upon request.

5. The completion time frame of the artwork will be discussed and agreed on by myself & the client. This will typically be one month or less. If more time is necessary, I will contact the client. I may accept quicker / rushed time frames with additional payment. Failure on my part to deliver a product within a suitable amount of time as agreed on will result in a full refund.

7. Once the final product is delivered, a refund is not permitted. All changes and/or full/partial refunds must be made during the conception of the image. If you desire changes to the artwork after the final product is delivered, this will be considered a new commission request and require an additional payment.

8. I reserve all rights and ownership of my artwork, including commissioned (personal and private) works. This includes, but not limited to, using my art for advertisements, marketing, etc.

9. Payment is expected immediately with acceptance of commission. Failure to pay during the allotted time will result in commission slot cancellation.

10. Completed artworks will be delivered via Google Drive.

Returns & refunds

I. Merchandise

I want you to be happy with your purchase! If you are unsatisfied with your purchase, you may return the unused, unopened merchandise within 7 days of receipt for a full refund of the purchase price.*

*Customer is responsible for return shipping.

Stickers are final sale and non-refundable.

II. Commissions

The initial deposit and final payments for commissions are non-refundable.